Privacy Policy

Privacy Policy – Open Formula Limited

Open Formula Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

Who we are

Open Formula Limited is a UK-based web agency. We are registered with the Information Commissioner’s Office (ICO) under registration number ZA453836.

What information we collect

• Names, job titles and business addresses
• Business email addresses and phone numbers
• Information relevant to the services we provide

How we use your information

• Deliver our services to you
• Manage our accounts and business records
• Communicate with you about relevant news, ideas and updates

We use secure systems, including a CRM, accounts software and email services, to manage this information.

Sharing your information

We do not sell or share your personal information with anyone outside Open Formula.
We may use trusted third-party service providers (for example, CRM and email systems) to help manage communications and business operations, but your information is only used for these purposes and kept secure.

Your rights

You have the right to access, update or request the removal of the personal information we hold about you.
Please contact privacy@openformula.uk.

Detailed Privacy Policy

This section sets out in more detail how Open Formula Limited (“we”, “our”, “us”) collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Open Formula Limited is the data controller of your personal information. We are registered with the UK Information Commissioner’s Office (ICO), registration number ZA453836.

2. What personal data we collect

We may collect and process the following types of information:

• Names, business contact details (including email addresses and phone numbers)
• Business information relevant to the services we provide
• Financial details related to payments and invoicing
• Technical data such as IP addresses through website analytics

3. How we collect data

We collect data directly when you contact us, use our website, purchase services, or subscribe to updates. We may also collect technical data automatically through cookies and analytics tools.

4. Legal basis for processing

We process personal data under one or more of the following legal bases:

• Contract: To deliver our services.
• Legitimate Interests: To manage our business relationships, communicate relevant updates and improve our services.
• Legal Obligation: To comply with tax, accounting and other legal requirements.

5. How we use your data

• Delivering requested services and support
• Managing accounts and invoicing
• Maintaining business communications, including relevant news and updates
• Improving website performance through analytics

6. Sharing your data

We do not sell or share personal data with unrelated third parties.
We may use trusted third-party service providers to host data or provide CRM, accounting, and email systems. These providers act as data processors and are contractually required to keep your information secure and use it only for our instructions.

7. International transfers

Some of our third-party providers may store data outside the UK. Where this occurs, we ensure that adequate safeguards are in place to protect your personal information.

8. Data retention

We retain personal data only as long as necessary to provide our services and meet legal and regulatory obligations (for example, tax record-keeping).

9. Your rights

You have rights under data protection law, including:

• The right to access the personal data we hold about you
• The right to request correction or deletion
• The right to restrict processing or object to certain uses
• The right to data portability

To exercise these rights, contact privacy@openformula.uk.

10. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to monitor performance and usage. Cookies do not typically identify individual users but may collect anonymised IP information. You can control cookies through your browser settings.

11. Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO) via ico.org.uk.